General
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Health Care Providers
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Complaints
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Procedures
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Records
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Billing
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Services
UP-WOODRAIL FAMILY MEDICINE CLINIC
Frequently Asked Questions
GENERAL
Where are you located?
1000 W. Nifong Boulevard, Building 2 Suite 140 in Columbia, located in Woodrail Office Park on the southwest corner of Nifong and Forum (across from Walgreens). Our clinic is on the first floor of the building -- to the left of the water fountain and in the northeast corner of the office park.
What are clinic hours?
7:30 AM to 8:00 PM Monday-Tuesday; 7:30 AM to 5:00 PM Wednesday through Friday.
How do I schedule an appointment?
Call 573-882-7411.
Do you offer same-day appointments?
That is always our goal, and we usually achieve it.
What do I do if I can’t make an appointment?
Call 573-882-7411 and inform the staff as soon as possible. If you are running late, you may have to reschedule the appointment for a later time.
What happens if I miss an appointment?
Call 573-882-7411 and inform the staff as soon as possible. Missing an appointment wastes time that could be used by another patient. If you frequently miss appointments, we may ask you to seek care elsewhere.
What do I do if I need after-hours care?
Call Healthconnect 24 at 888-884-2401.
How can I get a question to my doctor?
Call 573-882-7411 and ask to leave a message for your provider.
Do the physicians use e-mail to communicate with patients?
In most cases, no. We consider e-mail to be an unsecure form of communication and do not want to risk divulging any of your confidential medical information by using it.
I am a new patient; what doctor will I see?
You can see a brief biography of our providers at
http://apps.muhealth.org/findaphysician/ or you can ask the appointment staff to help you select a provider.
Can I request a female physician?
Yes.
HEALTH CARE PROVIDERS
Who are the providers?
Providers are medical staff members who provide health care to patients. Providers at our clinic include osteopathic and family medicine physicians.
What is a nurse practitioner?
A nurse practitioner is a registered nurse who has completed advanced nursing education (generally a master’s degree) and training in the diagnosis and management of common medical conditions. Our medical staff includes nurse practitioners who provide a broad range of health care services to patients.
Will there be student/learners in the exam room?
We train medical students in all of our family medicine clinics, and part of their learning experience requires them to accompany our physician faculty in the exam room. If your doctor has a medical school shadowing him/her on the day of your appointment, we will ask for your permission before we allow the student in the exam room.
COMPLAINTS
How can I change doctors?
Call 573-882-7411 and explain to the staff that you would like to change doctors. They can help you choose a new one or help resolve whatever problems you may be having with your current provider.
I have a complaint about the service I was provided at your clinic; whom should I contact?
While you are in our clinic, you can always ask to speak to one of the supervisors, you can contact the Practice Manager directly at 573-884-0352, you may contact Guest Services at 573-882-1053 for assistance, or you can make a comment online at
https://apps.muhealth.org/psn_public/.
TEST/SERVICES/PROCEDURES
What special services does the clinic provide?
Obstetrical Care, Well Woman Care.
Does your clinic perform sports physicals?
Yes.
I need a mammogram; where can I get that test done?
We have a dedicated mammography suite at the Green Meadows Family Medicine Clinic. You can schedule an appointment there by calling 573-884-8700.
Where do I get my lab work done?
There is a lab drawing station across the hall from our clinic that can collect and process your specimens.
How can I set up lab tests?
Call 573-882-7411 and ask for the phone nurse.
When can I expect to get my lab results and how will they be delivered to me?
If your test results are normal, or abnormal but non-critical, we will mail your results to you in 7 to 10 days. If any of your test results are critically abnormal, we will try to reach you by phone immediately.
Where can I get my prescriptions filled?
You can have your prescriptions filled at any area pharmacy.
If I need hospitalization, can I go to any local hospital?
No. Our providers practice only at University of Missouri Hospital and Columbia Regional Hospital.
HEALTH RECORDS
How do I get a copy of my immunization record?
Call 573-882-7411 and ask for your immunization record. You may be asked to complete and fax or bring in a release of information form. Our copy requests are handled by an outside company and should be sent to you within 7 to 10 days.
How can I get a copy of my medical records from your clinic to another doctor?
Call 573-882-7411 and ask the staff to send your records to another doctor. You may be asked to complete and fax or bring in a release of information form. Our copy requests are handled by an outside company and should be sent within 7 to 10 days.
How can I get a copy of my medical records from your clinic to your clinic?
Call the other clinic directly and ask them to send a copy of your records to:
Health Information
Woodrail Family Medicine Clinic
1000 W. Nifong Boulevard
Building 2 Suite 140
Columbia, MO 65203
BILLING/INSURANCE QUESTIONS
Will I be required to pay on the day of my appointment?
If your insurance plan has a co-pay, you must pay that at the time of your visit. If you have no insurance, you may be required to pay the entire bill at the end of the visit.
I don’t understand my bill; whom should I call?
All insurance and billing is handled by a central billing office. You can call them with your questions at 573-884-3300.
What insurance plans does the clinic accept?
A partial list of insurances accepted is at
http://www.muhealth.org/center/plans.shtml. To find out whether University of Missouri Health Care accepts your insurance or for information on co-payments and deductibles, please call your insurance carrier directly.
BASKET OF SERVICES
I am pregnant; do your physicians deliver babies?
Yes.
Do your physicians care for babies after they are born?
Yes.
Do your physicians provide prenatal and postpartum care for moms?
Yes.
My parents are older and have ongoing health issues. They live in a nursing home here in Columbia and are unable to drive. Do your physicians provide nursing home care?
Yes.
My husband and I have two children, and we think it would be easier if all of us had the same doctor. Do your physicians care for the entire family?
Yes.
My son was injured during a football scrimmage. Do I need to see an orthopedist or do you have any physicians who treat sports-related injuries?
Our physicians treat sports-related injuries, but refer more complicated cases to an orthopedist.
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